Draft for legal review. This document is not final. Bracketed items still need to be filled in. Last updated 2026-11-08.
1. What the fee covers
A one-time evaluation fee pays for access to the selected simulated trading evaluation service, including the applicable program and MT5 demo account setup. It is not a deposit or trading capital.
The fee and program details are presented before purchase. Payment is processed by a third-party payment provider.
2. When refunds are generally unavailable
Except where required by law or stated otherwise below, refunds are generally not available once MT5 account credentials have been issued or trading has started, because access to the purchased evaluation service has been provided or used.
A breach of an evaluation rule, including a daily loss or maximum loss limit, does not by itself entitle you to a refund. This policy does not limit rights that cannot legally be excluded.
3. Cooling-off period and legal rights
Any applicable cooling-off or cancellation period is [X] days, subject to the conditions and exceptions required by the laws that apply to your purchase. Confirm the applicable period and any rules for starting the service during that period before publishing this policy.
Nothing in this policy removes any mandatory consumer rights or remedies available under applicable law.
4. Duplicate charges and payment errors
If you believe you were charged more than once for the same purchase, contact support@scfunding.com with the purchase email, transaction reference, and relevant payment details. Do not send full card numbers or security codes.
After review, a confirmed duplicate charge will be refunded to the original payment method where possible. Processing time may depend on the third-party payment provider and your financial institution.
5. How to request a refund
Email support@scfunding.com to request a refund or report a payment issue. Include the email used for purchase, the program, the transaction reference, and a clear description of the issue.
We may ask for reasonable information to locate and review the transaction. We will assess requests under this policy, the purchase terms, and applicable law, and respond through the contact details associated with the request.
6. Payment disputes and policy updates
If you have a concern about a charge, please contact support@scfunding.com so we can review it. You may also contact your payment provider or financial institution. Do not make a false or misleading dispute claim; a payment dispute may result in a review of the associated account and service access, subject to applicable law.
We may update this policy from time to time. Changes will be posted with an updated date and will not take away rights that apply to a purchase under mandatory law. This draft was updated on 2026-11-08.